Serwise ("Serwise", "we", "us", "our", "Platform") is committed to protecting your privacy. This Privacy Policy explains how Serwise, operating under the name Radix Technologies, collects, uses, stores, shares, and protects your personal information when you use the Serwise mobile application and related services.
Scope of This Privacy Policy
This Privacy Policy applies to:
- The Serwise mobile application
- All services, features, subscriptions (AMC), and communications offered through the Platform
This policy applies only to Customers/Users of the Platform.
Information We Collect
When you create an account or use the Platform, we may collect:
- Full name
- Mobile number (OTP verified)
- Email address
- Service address / location
- Booking and quotation details
- Subscription (AMC) information
- In-app chat communications
- Customer support communications
When you use the Platform, we may automatically collect:
- Device information (device model, OS version)
- IP address
- App usage data and interaction logs
- Date, time, and duration of app usage
- Crash logs and performance diagnostics
Payment Information
Serwise does not store your debit card, credit card, UPI, or banking information.
All payments are processed securely through third-party payment gateway providers, who handle your payment data in accordance with their own privacy policies and security standards.
Advertising & AdMob (Important Disclosure)
Serwise uses Google AdMob, an advertising service provided by Google LLC, to display advertisements within the app.
AdMob may collect and process information such as:
- Device identifiers (Advertising ID)
- IP address
- App usage data
- Approximate location
- Ad interaction data
This data is used to:
- Display personalized or non-personalized ads
- Measure ad performance
- Prevent fraud and abuse
Google may use cookies or similar technologies to serve ads based on your prior usage of this or other apps.
You can learn more about how Google uses data here: https://policies.google.com/privacy
You can opt out of personalized advertising by adjusting your device's ad settings.
How We Use Your Information
We use collected information to:
- Create and manage user accounts
- Enable service bookings and quotation approvals
- Process payments and subscriptions (AMC)
- Facilitate in-app chat communication
- Provide customer support
- Improve app performance and features
- Display advertisements through AdMob
- Detect and prevent fraud or misuse
- Comply with legal obligations
Sharing of Information
We share your information only when necessary, including:
Limited information such as:
- Name
- Contact number
- Service address
- Booking details
Shared strictly to fulfill your service request.
Advertising partners such as Google AdMob may collect information as described above.
Information may be disclosed if required by:
- Law
- Court order
- Government request
To protect Serwise, its users, and the public from fraud, abuse, or illegal activity.
Chat & Communication Data
The Platform provides an in-app chat feature for service-related communication.
- Chat messages are used only to facilitate services
- Chats are not monitored in real time
- Serwise may review chats for dispute resolution, fraud prevention, misuse detection, or legal compliance
Data Storage & Security
Serwise implements reasonable technical and organizational safeguards to protect your data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
Data Retention
We retain personal information:
- As long as your account remains active
- As required to provide services
- As required by law, accounting, or regulatory obligations
You may request account deletion, subject to mandatory legal retention requirements.
User Rights & Choices
You have the right to:
- Access your personal data
- Correct or update inaccurate information
- Request account deletion
- Withdraw consent (where applicable)
- Control ad personalization through device settings
Requests can be made using the contact details below.
Cookies & Tracking Technologies
The Platform may use cookies or similar technologies for:
- App functionality
- Analytics
- Advertising
You may control cookies or ad tracking through your device or app settings.
Third-Party Services
The Platform may contain links or integrations with third-party services.
Serwise is not responsible for the privacy practices of third parties.
Children's Privacy
Serwise is not intended for users under 18 years of age.
We do not knowingly collect data from minors. Any such data will be deleted if identified.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updates will be posted on the Platform with a revised "Last Updated" date.
Continued use of the Platform indicates acceptance of the updated policy.
Contact Information
For privacy-related questions, requests, or complaints, contact:
- Platform Operator: Monil Dineshkumar Shah
- Business Name: Serwise
- Email: shahmonil.1201@gmail.com
- Location: Surat, Gujarat, India – 395017